Participant Experience Coordinator
Purple Sheep Talent Network Opportunity
Role Overview
Supports participants throughout Purple Sheep Institute enterprise engagements and helps protect a thoughtful, responsive, professionally managed learning experience. This role focuses on the participant-facing experience, including navigation, questions, access, communication, and appropriate issue escalation. It supports the experience without replacing the instructional or operational leads.
What You May Do
- Support participant questions, needs, and engagement-related concerns.
- Respond professionally to issues while maintaining appropriate boundaries.
- Help participants navigate logistics, access, and other experience needs.
- De-escalate concerns and involve the appropriate team member when needed.
- Support a consistent and responsive participant experience throughout delivery.
What We Look For
- Participant or customer support experience.
- Discretion and professional boundaries.
- Clear interpersonal communication.
- De-escalation and responsiveness.
- Sound judgment and problem solving.
- Ability to support individual needs without disrupting the broader experience.
Where This Role May Contribute
Participant Experience Coordinators may support Institutional Labs™, Leadership Studios™, and other Purple Sheep Institute enterprise experiences where participant-facing support is required.
What the Review Process May Include
Candidates who advance through the review process may be invited to complete a brief role-specific demonstration, simulation, or structured exercise. We will provide instructions and preparation expectations before that step.
Engagement Expectations
Participant Experience Coordinator opportunities may include on-site, virtual, travel, and multi-day delivery. Normal Purple Sheep Institute enterprise engagements are scheduled at least 12 weeks before delivery and may be scheduled further in advance. Shorter-notice opportunities are limited to voluntary replacement or material client-driven changes affecting an already-scheduled engagement; declining a shorter-notice opportunity does not affect roster status. When Purple Sheep contacts you about a specific opportunity, we will provide the known dates, delivery mode or location, compensation, travel expectations, and response timeline before you decide whether to accept. Applying or qualifying does not guarantee an engagement.